If the item you ordered is in stock or just needs finishing, it will be ship within 2-3 working days.
Please contact me if you would like to know the exact shipping schedule of your order and I will be happy to assist you.
For the customised items please see information below.
All Célestine by Zoé jewels are under guarantee during the first 3 months after purchase.
All purchases are final sales and refunds are not offered. All pieces are completed to a high standard of quality, but if you feel you have received an unsatisfactory product please get in touch via email and we will find an alternative solution ( in any case, the shipping costs of return will be charged to you).
What does it mean if a product is described as costumised?
All jewellery pieces are handmade, therefore I doesn’t always hold in stock every designed item.
This means that you will have to wait a little bit longer than usual as it will be made especially for you. The time to make it dipends on the complexity of the piece you have chosen.
Usually this means that it will take anything between 7 – 14 days to complete. I will keep you updated about expected delivery times through e-mail.
If you have any questions regarding shipping times, please send me a request to celestinebyzoegmail.com and I will do my best to help you.
All Célestine by Zoé’s products will arrive in branded boxes. I use stiff and secure packaging to ensure that your order will arrive in perfect condition.
For the unfortunate case that your order arrives in a damaged state, please contact me firstname.lastname@example.org so I will try to help you.